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What to do if you receive an incorrect invoice in Sweden?

03.11.2023
What to do if you receive an incorrect invoice in Sweden?

Receiving an invoice that doesn’t match what you actually bought or agreed to can be frustrating and confusing. It can be even worse if you don’t realise the mistake in time and pay for something you shouldn’t have. So what should you actually do if you are faced with such a situation? Let’s dive deep into the topic and explore step-by-step!

First step: check the invoice carefully

Before you go ahead and contact the seller or service provider, start by going through the invoice carefully. Here are some things to look for

  • Product or service: Does the description match what you actually ordered?
  • Date: Is the date of the service provided or the product purchased correct?
  • Price: Does the price match the agreed price or the price indicated on the website or in the shop?
  • VAT: Has VAT been added correctly?

By first ensuring that the invoice is indeed incorrect, you can avoid potential misunderstandings and unnecessary conflicts

Second step: contact the supplier

If, after carefully reviewing the invoice, you still think it is incorrect, it is time to contact the company that sent it. When doing so

  • Be polite but firm: it is always best to remain calm and professional. Many mistakes happen unintentionally, and it is likely that the company will want to correct the error.
  • Have all the information to hand: Before you call or write, make sure you have all the necessary information in front of you, including the invoice number, date and details of what you think is wrong.
  • Ask for written confirmation: If you and the supplier agree on a change to the invoice, ask for written confirmation of this.

Third step: Know your rights

As a consumer, you have rights when it comes to invoicing. In Sweden, consumers are protected by several laws and regulations, including the Consumer Services Act and the Distance Contracts Act

  • Incorrect charging: If a company charges you incorrectly, they are obliged to correct the error.
  • Right of withdrawal: In distance and doorstep selling, you have the right to cancel your purchase within 14 days. If you return a product or service within this period and then receive an invoice, it should be cancelled.

If you feel that your rights have been violated, you can contact the National Board for Consumer Disputes (ARN) for further guidance

Step 4: Avoid future mistakes

To avoid encountering incorrect invoices in the future, consider following these guidelines

  • Keep track of receipts and contracts: Always save receipts and written contracts. These documents can serve as evidence if there is a dispute about an invoice.
  • Check your bank statements regularly: By regularly checking your bank statement, you can quickly detect and correct any incorrect charges.
  • Be careful with automatic payments: although convenient, automatic payments can sometimes lead to incorrect charges. Check regularly to ensure that only the correct amounts are deducted.

Step 5: If all else fails

If you have followed all the previous steps but still cannot find a solution, it may be time to consider further action

  • Consult a lawyer: if the amount is large or if you feel that your rights are not respected, it may be worth consulting a lawyer.
  • Contact ARN: As mentioned earlier, the National Board for Consumer Disputes can be helpful if you have a dispute with a company.

Dealing with an incorrect invoice can be challenging, but by following these steps you can ensure that justice is achieved and your consumer rights are respected.

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